Water Department

Here are the steps we ask you to follow:

1. Call the office to tell us that you are having trouble paying. (757-787-3363).

2. You may qualify for a payment plan.

3. A payment plan requires a down payment.

4. A payment plan must be fully paid before the next bill is due.

5. Failure to comply with the terms of a payment plan will result in service disconnection.

   • State Code Article 2.1 (summarized) Link to Full State Code
   • No disconnection if the National Weather Service projects weather in excess of 91 degrees
   • No disconnection on Fridays, weekends, state holidays or the day before state holidays
   • Notices:
     • Must be given when the account is established, when the notice for disconnection due to nonpayment is given, or on the website.  This website serves as the notice.
     • The notice must be delivered by USPS, email, text message, phone call, or door hanger
     • Disconnection will occur when the account is 45 days in arrears unless arrangements have been made
     • No disconnection can be made within 30-days of the Governor declaring a state of emergency.